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Allianz offers a comprehensive range of insurance and asset management products and services to 78 million customers in more than 70 countries. Allianz Insurance offers a product portfolio including a wide range of Property-Casualty and Life/Health insurance products for both private and corporate customers.

Allianz Insurance Romania was searching a solution for standardized documents management in order to fulfill regulatory requirements and business needs.

A unified documents repository system was necessary to increase information retrieval while providing integration with the core business applications managing the customer files generated across 180 distributed branches. Also a new front-end electronic insurance policy issuing mechanism was intended.


  • No standardized procedures and no centralized registration processes
  • Over 50% of documents not registered correctly or not registered at all
  • Lack of traceability and loss of documents due to faulty paper handling
  • Lack of space in offices (large amounts of documents stored in offices)
  • Long retrieval time for physical documents
  • Unprotected confidential information
  • Significant multiplication, transfer and paper management costs
  • Long processing times and insurance policy issuing times for agents
  • Generate insurance policies in PDF format, biometrically

The solution allowed front-end paperless operations when issuing and signing insurance policies and delivered a unified registration process of all incoming/outgoing documents across all branches. A clear workflow is now in place for digitizing the physical archive. Moreover the electronic archiving and records management solution enables the company to store all the documents in a single, unified repository while securely exposing it to the business users and core applications.

  • Document traceability
  • Higher operational and decisional eciency
  • Higher level of compliance with internal and external regulations
  • Documents access according to the security rights and confidentiality policies
  • Concurrent access to documents
  • Cost reduction due to paperless insurance policy issuing
  • Significantly faster policy issuing times
  • Reduced overhead of databases supporting the business applications
  • Preserved records history, reduced operational risk and company exposure
  • A unified view of all customer related documents


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